Refund Policy:
What is our refund policy?
We understand that circumstances can change for families impacting your ability to participate in live instruction.
✨✨✨Please keep in mind that we do not offer refunds for season classes, parent nights out, or pop-up play date classes that are missed by families.✨✨✨
Parent Night Out and Pop Up-Play Dates:
These events are always final sale as listed in the event description. Refunds will not be issued for any reason unless the event/class has to be canceled by the instructor.
REFUND ON FULL SEASON CLASSES: UNENROLLMENT
If you need to un-enroll BEFORE your series of live classes begins, you have options:
- Option 1: (Coming Soon!) Transfer to Virtual Classes: Enjoy the same Miss Rogers Neighborhood curriculum delivered via weekly on-demand video lessons and all of the DIY activities, insights for grown-ups and more that you can do anytime, anywhere, and at a lower price ($49)! Email us at MrsRogersNeighborhood1@gmail.com and our support team will get you set up!
- Option 2: Request a refund, minus 15% for processing fees. Email us at MrsRogersNeighborhood1@gmail.com and let us know that you’d like a refund. Any refunds will be posted to the original form of payment, and, depending on your financial institution, may take 5-10 days to be reflected in your account after processing. Please note that you must request a refund BEFORE the series of classes begin.
If you need to un-enroll AFTER your season of live classes begins, you have options:
- Option 1: Transfer to Virtual Classes: Enjoy the same Miss Rogers Neighborhood curriculum delivered via weekly on-demand video lessons and all of the DIY activities, insights for grown-ups and more that you can do anytime, anywhere, and at a lower price ($49)! Email us at MrsRogersNeighborhood1@gmail.com and our support team will get you set up!
- Option 2: We can issue you a refund for the value of the remaining sessions in your series, minus 15% for processing fees. Please reach out to MrsRogersNeighborhood1@gmail.com for assistance.
What happens in inclement weather?
We love to play in (nearly) all weather at Miss Rogers Neighborhood. But, in the case of unsafe weather, your instructor will update families at least 60 minutes prior to class by email ( please make sure to check your spam folder). Families will either be offered an alternative time to meet during the same week or will be welcome to utilize the prerecorded lesson content available (coming soon). You can watch the recorded class available for you ( coming soon). A link to a pre-recorded session for the current week is linked . You can also go back to view prior weeks’ lessons by clicking on the “All Lessons” tab.
If more than 2 sessions need to be canceled without rescheduling, families will be eligible for a refund for those additional sessions.
Unmark an email as spam
You can remove an email from Spam if you incorrectly marked it as spam:
- On your computer, open Gmail.
- On the left, click More.
- Click Spam.
- Open the email.
- At the top, click Not spam.
Tip: To stop a message from being sent to Spam in the future, you can:
What happens if my Leader is unwell?
If your Leader is unable to join class because of health concerns, they will update you at least 60 minutes prior to class by email. Families will either be offered an alternative time to meet during the same week or later in the season or will be welcome to utilize the prerecorded lesson content available (coming soon). You can watch the recorded class available for you (coming soon). A link to a pre-recorded session for the current week is linked on the “This Week” tab. You can also go back to view prior weeks’ lessons by clicking on the “All Lessons” tab.
If more than 2 sessions in one series need to be canceled without rescheduling, families will be eligible for a refund for those additional sessions.
What if the Leader reschedules a session?
Though rare, there may be times when a Leader needs to reschedule a session. In such a case, the Leader will make every effort possible to choose a day and time that works for the majority of families. If you are unable to attend at the rescheduled time, you can watch the recorded class available for you (coming soon). A link to a pre-recorded session for the current week is linked on the “This Week” tab. You can also go back to view prior weeks’ lessons by clicking on the “All Lessons” tab.
What happens if I miss a session of the class?
Virtual Classes (coming soon): Every enrolled family has access to pre-recorded virtual classes within their dashboard. These can be viewed from any connected device so that you never have to miss a lesson. To view a pre-recorded session, just sign-in to your account and click into your Class Dashboard. A link to the pre-recorded session is listed under each session.
Refunds: We do not offer refunds or live make-up sessions for sessions missed by an enrolled family.
What happens if the entire season of classes is canceled?
In the rare event that the entire season of classes or a large subset of sessions within that series of classes are canceled by leaders, we will reach out immediately with options to transfer to another class, our virtual class format or receive a refund for the full value of any sessions that were canceled.
Occasionally, a class must close if the recommended enrollment is not met prior to the season start. If this happens, we will do our best to find a replacement class that works for you and your family. If this change doesn’t work, a full refund minus 15% process fee will be offered.
Rain Check:
At this current time, Miss Rogers Neighbor is not able to offer rain checks or reimbursement on any promotional offers or discounts. We unfortunately are unable to offer reimbursement on the difference for promotional offers or discounts to currently enrolled families. For example, currently enrolled families can not receive reimbursement for the difference in enrollment cost for lower discounted costs of a course or event.
Need help?
Contact us at {MrsRogersNeighborhood1@gmail.com} for questions related to refunds and returns.
*Please be aware that be submitting payment, you are agreeing to the terms of services as listed*
*Please be aware that processing fees are set by a third party payment processing company.*
